Shipping Policy

***ALL ORDERS PLACED THROUGH GARDEN STATE CORALS WHOLESALE ARE CHARGED EXACT SHIPPING COSTS. BY PLACING AN ORDER, YOU ENTER INTO A BINDING AGREEMENT THAT SHIPPING WILL BE CHARGED AND PAID TIMELY. ANY WHOLESALE CUSTOMER THAT DOES NOT PAY THEIR SHIPPING INVOICE TIMELY WILL BE SUBJECT TO COLLECTIONS.***

Shipping Schedule

Livestock shipping dates must be scheduled with Garden State Corals, we do not ship anything live unscheduled. You will receive a shipping notification with tracking number via email the evening before your shipment arrival. In the event of inclement weather or any shipping liability we will take proper steps to the best of our ability to correct the issues, shipping charges are non-refundable. Please be aware that we are not liable for shipping delivery delays to your busy schedule. We highly encourage you to take delivery via your local FedEx or UPS facility. You can request to have it shipped “hold at location” and it will be held at an office for pickup at your convenience. We will do our best to keep you updated and aware of any possible shipping problems. We guarantee live arrival, but in regards to all personal time and expense due to unforeseen shipping delays, the customer is responsible.

 

We will email to arrange the shipping 24 to 48 hours after orders are placed. Please include requested ship dates on your order, and we will do our best to work with you. At your request, your order can be cancelled and refunded at any time prior to shipment date, BUT WILL BE SUBJECT TO A 20% RESTOCKING FEE.

Garden State Corals will work with you to find a suitable shipping date that accommodates your busy schedule and ours. If you do not receive an email by the night before your order is to ship, please email us to confirm the shipment date at Support@gardenstatecorals.com

Please do not combine livestock and dry goods orders. Shipping rates are for either livestock (FedEx or UPS overnight) or dry goods (FedEx or UPS ground). Combined orders will require a separate shipping charge to correct the shipping.

 

Guarantee

 

Our corals are healthy when shipped out. Our coral specimens and frags are shipped with heavy duty bags to prevent leaks, Styrofoam boxes with cardboard shells, with heat or cold packs depending on the environmental conditions. For the live arrival guarantee someone must be present on the first delivery attempt, if for some reason no one is available on the first delivery attempt the customer is responsible for dead or damaged livestock. Many corals can stress and have color variation or loss from the advertised photographs and will bounce back and begin to quickly recover from shipping stress.

 The industry standard for DOA on wholesale orders is above 5%. If DOA is below 5%, this will not be covered. 

Customers who choose to have local pickup or local delivery must contact us by email at Support@gardenstatecorals.com to make arrangements, for questions or concerns. Local pickup and delivery is guaranteed live arrival and healthy corals, the customer is responsible for checking to ensure live arrival and health prior to leaving the pickup or delivery. Once live corals are out of the possession of Garden State Corals we are not responsible once the customer takes possession. Again, we are not responsible for errors in the acclimation, general care (over or under lighting, water flow, water chemistry, temperature, or inter species coral aggression).

 

*** Chargebacks for the entire shipment and or order including shipping without contacting Garden State Corals via email are illegal and will be prosecuted for fraud and theft under New Jersey State law or any judiciary law herein with your bank or credit card issuer.

 

*** When placing your order and checking off that you agree to the Terms & Conditions of Garden State Corals, your IP address is automatically recorded as proof that you are the actual purchaser and traced to match your physical address to protect you the customer and Garden State Corals as the seller.

 

You may purchase merchandise from this website by using PayPal and Credit Card at this time. Garden State Corals reserves the right to change its payment procedures at any time without prior notice.

 

If you have any problems what so ever, please address concerns via email to Support@gardenstatecorals.com We will respond within 24-48 hours.